Black Professional Line ( shampoo, mask & serum ).

Shipping Policy

We offer the following shipping options across the United Arab Emirates (UAE):

• Free delivery on all orders of AED 200 or above.
• A flat shipping fee of AED 18 applies to orders below AED 200.
• Orders are processed within 1 business day.
• Standard delivery takes approximately 1–3 business days within the UAE.
• Please note that deliveries to remote areas may require additional time.
• Delivery times may be extended during weekends, public holidays, or promotional periods.

Returns & Exchange Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

• Returns or exchanges are accepted within 7 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging, with all seals intact.
• Opened, used, or damaged products are not eligible for return or exchange unless they were received damaged or defective.
• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, along with photos of the product and packaging.
• Approved refunds will be processed using the original payment method after the returned item has been inspected and approved.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Need Assistance?

If you have any questions regarding shipping, returns, or exchanges, please contact our Customer Support team.
Email: marketplace@awarid.com